Helen West is a familiar and friendly face at our Amersham clinic, welcoming clients with warmth and efficiency at the front of house and service desk. With a natural flair for customer service and a genuine love of working with people, Helen ensures every visitor feels supported from the moment they walk in.
“I have always been a people person, so I enjoy interacting with clients as they come through the door. Whether that’s booking them in for their appointment or helping with a repair.”
Helen takes pride in making the reception area feel calm, organised, and welcoming. She finds particular satisfaction in those small moments that make a big difference, such as when a client arrives needing help and leaves smiling, hearing better, and with everything sorted.
Outside the clinic, Helen finds joy in the quiet call of a barn owl at night, the rush of live music from her favourite bands, and the simple freedom of cycling downhill.
Her energy, empathy, and attention to detail make Helen a valued part of the Aston Hearing team and a trusted point of contact for our clients.
I find my role most rewarding when someone comes in with a problem and leaves happy, hearing again, and with everything in place. I enjoy keeping reception welcoming and supporting the audiologists however I can.